ak99 Responsible Gaming — Healthy play is our top priority
Gaming should be entertainment, not stress. ak99 supports players with self-control tools, a 21+ age limit, and 24/7 customer service.
What Responsible Gaming means for our players
So that everyone can enjoy gaming as fun entertainment, ak99 has set this policy for all players.
Responsible Gaming means every player can enjoy games as entertainment without exceeding their own set money and time budget. Continuing to play in hopes of winning back losses without any income is a sign of problem gambling.
ak99 supports healthy gaming habits for players and provides self-management tools when needed. The wellbeing of each individual player is always our top priority.
Only players aged 21 and above are allowed to play
Games, football betting, casino games, and lotteries on the ak99 platform are available to users aged 21 and above only. Accurate age information must be provided when registering an account, and any underage account found will be closed immediately.
Self-control tools
On ak99, players can use these tools to manage their own play rate.
Setting a deposit limit
You can set your own daily, weekly, or monthly deposit limit. Once the limit is reached, no further deposits can be made until the set period ends, at which point the limit can be raised again.
Session time limit
You can set a daily play time limit. When the limit is reached, a notification will appear automatically, giving you the best opportunity to stop playing.
Self-Exclusion
If you feel you are losing control of your gambling, you can set a period yourself and request to suspend your account. This system effectively blocks you from playing again during that time.
Time-Out
You can choose a Time-Out period from one day to one month. During this break, you will not be able to log in or make deposits.
Check Gaming History
You can review your gaming history and deposit/withdrawal records by date range. This gives you a clear view of your own activity and helps you manage your budget better.
24/7 Support
If you have any issues related to gaming, you can reach us in Myanmar language 24/7 via Live Chat or email. Our support team is available to talk and help you directly.
Warning Signs of Problem Gambling
If you feel that gambling is affecting your daily life, watch out for these signs.
Chasing Losses
Continuing to play in hopes of winning back money you have already lost can lead to problem gambling. Losses are a normal part of gambling, and chasing them usually makes things worse.
Spending Beyond Your Budget
If you repeatedly go over the spending limit you set for yourself, it is time to pay attention.
Impact on Family and Social Relationships
If your relationships with family, friends, or at work are getting worse because of gambling, you should speak with our support team right away.
Borrowing Money to Gamble
If you are taking out loans or asking family for money in order to play, you should consider that this may be a sign of problem gambling.
Hiding Your Gambling
If you are hiding your gambling from family and people close to you, this is a warning sign of problem gambling.
Unable to Stop Gambling
If not gambling causes you stress, anxiety, or tension, you should reach out to get support.
How to Use Control Tools and Get Support
Here is a guide on how to access and use the self-control tools.
- Log in to ak99 and go to Responsible Gaming in your account settings — you can set your own deposit limits and session time limits.
- To request Self-Exclusion, you can do so from your settings or contact our support team via Live Chat — it will be processed immediately.
- Once a Time-Out period is set, the limit cannot be reduced until that period ends — this is there to protect you.
- You can check your gaming history at any time and view your monthly spending with full graphs.
- The minimum deposit for each payment method is 3,000 Ks — this low limit helps you manage your budget more easily.
- To contact us — Live Chat is available 24/7 on the website, and you can also reach us by email: [email protected].
Contact Support
If you feel that gambling is becoming a problem, or if you are unsure how to use any of our tools, contact our support team directly. We will assist you fairly and keep your information confidential.
Live Chat — available at the bottom of the website
If gambling is causing you financial stress, contact support immediately and request Self-Exclusion.
ak99's Responsible Gaming Commitments
ak99 has these policies in place to protect players' wellbeing.
Data Security
Players' personal information is protected with SSL encryption and will never be shared with any third party.
Fair play
To ensure fair outcomes in games on ak99, we apply the necessary technology and audit systems.
Age Verification
When opening an account, you must confirm that you are 21 or older. Fraud of any kind is not permitted on any account.
Legal and Policy Compliance
ak99's responsible gambling policies meet high standards designed to protect players.
Tips for Healthy Gambling Habits
Players who keep these points in mind enjoy gambling purely as a form of entertainment.
- Set a loss budget before you play and never go beyond that amount.
- Remind yourself that games are for entertainment, not a way to earn income.
- Set time limits and take a break after every half hour of play — put your eyes and mental health first.
- Don't mix things up — if gambling starts to stress you out, stop immediately and contact us.
- Share gambling awareness resources with family and friends — support from those around you is the best protection.
- Keep your gambling funds separate from everyday expenses such as your family budget and medical costs.
- If you feel like stepping away, use the Self-Exclusion tool right away.
- Don't treat winnings from gambling as an investment — winnings cannot be predicted in advance.
Enjoy the games within your budget
At ak99, you can use good control tools and services to keep gambling responsibly.
Questions about Responsible Gambling
Frequently asked questions from players are answered here.
ak99 Game Sections Where You Can Play Responsibly
Keep exploring the games on ak99 alongside responsible gambling.