ak99 Privacy Policy

ak99 collects personal information from players both directly and indirectly. Information collected directly comes from account registration, deposits and withdrawals, and customer support contacts.

1.1 — Information you provide

• Name, date of birth, and contact details entered during account registration
• Payment information related to KBZPay, Wave Money, AYA Pay, CB Pay, and bank transfers
• Message records provided when contacting customer support
• Self-imposed limit preferences provided for responsible gambling checks

1.2 — Automatically collected information

• IP address, browser type, and device information
• Date and duration of website visits
• Gaming preferences and service usage records
• Data obtained through cookies and similar technologies

ak99 uses the personal information it collects only for the purposes described below. Information is never used in any way before those purposes are stated.

2.1 — For providing services

• Opening and managing player accounts
• Processing deposits and withdrawals
• Managing bonuses, promotions, and the VIP program
• Providing 24/7 customer service

2.2 — For security and legal compliance

• Protecting against unauthorised account access and fraud
• Verifying players and preventing gambling by those under 21
• Complying with financial ethics and responsible gambling policies
• Maintaining records for dispute resolution

2.3 — For improving services

• Improving website functionality
• Offering games and services that match player preferences
• Matching bonuses and promotions to the right players

ak99 will not sell, rent, or trade players' personal information to any third party or company. Personal information is shared only under the following limited circumstances.

3.1 — Service providers

Payment service providers (KBZPay, Wave Money, AYA Pay, CB Pay, and banks) receive only the information strictly necessary to process financial transactions. These service providers must follow standards that match ak99's level of personal data protection.

3.2 — Legal requirements

Personal information will be disclosed only when required by a court order, an official request from government authorities, or a legal obligation to disclose. When such disclosure occurs, the player will be notified to the extent permitted by law.

3.3 — Business transfers

If ak99 undergoes a merger or business transfer, personal information may be transferred as part of that financial transaction. Should this happen, players will be notified in advance and data protection will continue to be maintained.

The ak99 website uses cookies and similar technologies to improve the service. Cookies are small files stored in the player's browser that help make the website experience smoother.

4.1 — Essential cookies

Some cookies are essential for the website to function correctly. These include session management cookies, security cookies, and cookies that save player settings. If these cookies are blocked, the website will not work properly.

4.2 — Analytics cookies

Analytics cookies are used to improve the service. These cookies help us understand how the website is being used, and operate in a way that does not personally identify players.

4.3 — How to control cookies

Cookies can be declined in your browser settings. However, if cookies are turned off, some website features may not work normally and players may experience difficulties accessing the site.

ak99 uses SSL encryption and similar technologies to protect players' personal information as thoroughly as possible, maintaining a secure and trustworthy platform.

• All data transmissions are encrypted using SSL/TLS protocol
• Financial information is stored on encrypted servers
• Staff can only access information that is strictly necessary for their job responsibilities
• Account logins and financial transactions are monitored in real time
• Data protection measures are regularly reviewed and updated

ak99 stores personal data only for as long as necessary to provide its services. After a player's account is closed, certain data may be retained for a defined period to meet legal requirements, maintain financial records, and fulfil compliance obligations.

Once the retention period ends, personal data that is no longer necessary will be securely deleted or anonymised.

Players have the following rights regarding their own personal data. To exercise any of these rights, contact us at [email protected].

7.1 — Right of Access

You can request to view the personal data ak99 holds about you. This request requires account verification before it can be processed.

7.2 — Right of Rectification

You can request corrections to any personal data that is inaccurate or incomplete. Players can also update certain details directly in their account settings.

7.3 — Right of Erasure

Players can request the deletion of their personal data. However, data that must be retained to meet legal, financial, or compliance obligations cannot be deleted.

7.4 — Right to Restrict and Object

Players have the right to object to automated decision-making that affects them without human review. Such objections can be submitted to [email protected].

The ak99 website connects with payment service providers. These third-party services may have their own privacy policies. ak99 is not responsible for how those services handle your personal data.

Players should read the privacy policies of these services before using them. For payment security, ak99 only works with carefully selected service providers.

ak99 may update this privacy policy when needed. When changes are made, the "Last Updated" date on this page will be revised, and players will be notified of any significant changes.

Continuing to use the website after a policy update means you accept the changes. Players should check this policy regularly.